In this chapter, leaders need
strong emotional intelligence and outstanding interpersonal skills. Emotional
intelligence also called emotional quotient or EQ. Without emotional intelligence,
leaders cannot communicate and connect with others effectively. Our successful
interactions with others depend on communication: The basis of any relationship
is communication. Without communication – be it sign language, body language,
e-mail, or face-to-face conversation. Appreciating the value of emotional
intelligence: The leaders reveal emotional intelligence through their
communication ability and style. Increasing our own self awareness: The first
step toward emotional intelligence is self-awareness. What is important to
realize is that we can develop our emotional intelligence and improve our
leadership communication ability and need to understand strengths and
weaknesses first? Improving nonverbal skills: Nonverbal expressions are usually
categorized into one of the following groups: Appearance, Paralanguage,
Kinesics, Occulesics, Proxemics, Facial expressions, Olfactics, and Chronomics.
The meaning of nonverbal communication involving body language differs
substantially from culture to culture.
Improving listening skills:
Good listening skills are essential, and the lack of them hinders many people’s
careers. Most do not realize that good listening is hard work. This chapter
provides 10 ways to improve listening habits:
- Stop
talking.
- Stop
thinking what you are going to say.
- Avoid
multitasking.
- Try
to empathize with the speaker.
- Don’t
interrupt.
- Focus
on the speaker closely.
- Do
not let appearance distract.
- Listen
for ideas.
- Listen
with an open mind.
- Pay
attention to nonverbal cues.
Motivating and Mentoring:
Leaders need to be particularly sensitive to the feelings of others and able to
establish ways to motivate and guide them that work with our personality and
with theirs.
Question
1. What is the House’s
Path-Goal Theory?
A contingency model of
leadership proposing that effective leaders can motivate subordinates to
achieve goals by:
1.
Clearly
identifying the outcomes that subordinates are trying to obtain from their
jobs.
2.
Rewarding
subordinates with these outcomes for high-performance and attainment of work
goals
3.
Clarifying the
paths leading to the attainment of work goals
2. What is transformational leadership?
Leadership
that:
1.
Makes subordinates
aware of the importance of their jobs
are for the organization and how necessary it is for them to perform those jobs
as best they can so that the organization can attain its goals
2.
Makes
subordinates aware of their own needs for personal growth, development, and
accomplishment
3.
Motivates workers
to work for the good of the organization, not just for their own personal gain
or benefit
3. Explain how contingency
models of leadership enhance our understanding of effective leadership and
management in organizations?
1. Leadership
·
The process by
which a person exerts influence over others and inspires, motivates and directs
their activities to achieve group or organizational goals.
2. Personal Leadership Style
·
The specific ways
in which a manager chooses to influence others shapes the way that manager
approaches the other principal tasks of management.
·
The challenge is
for managers
at all levels to develop an
effective personal management
style.
at all levels to develop an
effective personal management
style.
3. Distinction between managers
and leaders
·
Managers establish
and implement procedures to ensure smooth functioning
·
Leaders look to
the future and chart the course for the organization
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